To help us respond to your feedback, please complete  all relevant options, providing as much detail as possible.

Is this:*
an information request? a technical support issue?
How can we contact you?
First name*
Last name*
Address (street)*
House number*
Zip code*
E-mail address*
Telephone number
Preferred Language*
Company name (if you are a business user)
Are you:
Please provide some info on your Service Provider.
This may help us to respond quicker to your request
ISP / Telecom company*
Service Provider Helpdesk reference (if applicable)
Important information about your Product and Firmware version
DSL Modem type (Choose one or more models)*
Serial Number* (e.g. DG0251MZ1GJ or CP0251MZ1GJ)
DG or CP-
Part code* (e.g. 3EC18607 CAAA 02 or DSL18607 CAAA 02)
3EC or DSL-
Modem Software version
Date put in use (dd/mm/yyyy)
Some information about the computer you are using:
Computer Model / Type
Operating system*
Only for Speedtouch USB and Speedtouch 330 modems
USB Chipset
Error Messages during Installation?
Only for Windows Operating System
Modem listed in Device Manager
Device Properties
Solution checked in FAQ
Solution found, but no success
FAQ not checked
Redirect to FAQ pages
Please give a detailed description (be as precise as possible) with all relevant information, like:
Error messages, Feedback from the Service Provider, Can the problem be recreated? Info about: your motherboard, processor, USB controller, etc.
Problem Description*
Please note:
Forms that are not filled in appropriately or have insufficient information will not be answered